Frequently Asked Questions
Everything you need to know about your York Fitness journey.
What is the standard delivery timeframe for heavy gym equipment?
Most large items, such as treadmills and multi-gyms, are delivered within 5-7 business days. Smaller accessories typically arrive within 2-3 business days via our standard courier service.
Do your products come with a manufacturer warranty?
Yes, all York Fitness equipment comes with a standard 12-month warranty covering parts and labor. Some premium models may include extended warranties on frames and motors.
Can I return my order if I change my mind?
We offer a 30-day return policy for unused items in their original packaging. Please note that for heavy equipment, a collection fee may apply unless the item is faulty.
Do you offer assembly services for home gyms?
While our products are designed for easy home assembly with included manuals, we can recommend professional third-party assembly services in most metropolitan areas.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Klarna and Afterpay for eligible orders.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the courier's portal to monitor your delivery in real-time.